Refund Policy

Thank you for choosing to work with Abul Hasan (Social Media Strategist) for your social media strategy and growth services.

1. Refund Eligibility Window

You may request a full refund of your deposit within 3 days of making payment, provided no work has yet begun on your project. To request a refund within this window, contact me directly at hasan@socialmediastrategist.net with your order/payment details.

2. Once Work Has Begun

If work has started on your project — including but not limited to research, strategy drafting, competitor analysis, or content planning — the deposit becomes non-refundable. This reflects the time and effort already invested in building a strategy customized specifically for your business.

3. After the 3-Day Window

If no refund request is made within 3 calendar days of payment, the deposit is considered final. This is because strategic recommendations and planning materials may have already been shared and could be used independently of any further engagement with me.

4. One-Time Projects (Strategy Audit & Growth Strategy)

These packages require a 50% deposit to begin, with the remaining balance due upon delivery of the completed strategy. Once the final deliverable has been sent, no refund will be issued, as the service has been fully delivered.

5. Full Partnership (Monthly Plan)

Full Partnership is billed monthly with a 50% deposit due at the start of each billing cycle. You may cancel at any time. Upon cancellation, I will calculate the value of work completed during that billing cycle, deduct it accordingly, and refund the remaining balance.

6. No Guarantee of Results

While every strategy is built using data-driven methods and industry best practices, results depend on multiple factors outside of my direct control — including your team's execution, market conditions, ad platform changes, and audience response. Refunds will not be issued on the basis of business outcomes, as strategic guidance and execution cannot guarantee specific results such as sales or follower counts.

7. Review Process

All refund requests are reviewed individually and responded to within 5 business days. Approved refunds will be processed back to the original payment method.

8. Contact

For any refund-related questions, reach out directly at hasan@socialmediastrategist.net — I'm happy to talk through any concerns before it becomes a formal request.